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VELUX's HubSpot Multi-Portal Integration Success: Distributing App Data to 15 Portals

  • Industry: Building & Construction
  • Company size: Large company (10,000+ employees)
  • Services: Custom Integration Development
velux AR app

Summary

VELUX overcame complex multi-regional data distribution challenges and gained unified customer insights across 15 HubSpot portals. Now equipped with intelligent data routing, automated workflow enrollment, and comprehensive customer tracking, VELUX can capitalize on valuable app data and engage customers more effectively across all markets.

Streamline Multi-Portal Data Distribution
Enable Regional Customer Engagement
Maximize In-House App Data Value

The challenge

When Global Innovation Creates Complexity

VELUX launched their innovative Daylight augmented reality mobile app to help customers visualize how windows would look in their homes. With operations spanning multiple countries and 15 regional marketing departments, they needed sophisticated data routing to capitalize on valuable customer interactions.

Customer data scattered across 15 regional portals

VELUX needed to ensure contact data from their AR app was accurately routed to the right regional HubSpot portal for effective local follow-up across Europe and the U.S.

No Geographic Automation for Lead Distribution

VELUX required smart routing to direct contacts from 15 HubSpot portals to the correct regional team based on their location and activity.

Varied engagement workflows across markets

Each region needed tailored follow-up workflows, making coordination of automation across all portals complex.

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How We Make It Happen

Seamless SAP C4C & HubSpot Integration

1st in-depth discovery phase

  • Interviews with colleagues from the sales, marketing and IT teams
  • Process mapping workshops to identify critical workflows
  • Development of a customized roadmap aligned with F2A's business cycles

2. HubSpot sales hub activation

  1. Customized sales pipeline setup that reflects F2A's unique sales process
  2. Automated workflow creation for prospect and customer management
  3. Configuration of mobile access for field sales teams

3. Microsoft Navision integration

  • Seamless data connection between systems
  • Customized mapping for accurate data translation
  • Set up real-time synchronization

4. empowerment of the team

  • Hands-on training sessions for all levels of users
  • Creation of customized documentation
  • Establishment of an ongoing support system

How We Made It Happen

Custom Multi-Portal Integration Architecture

1. In-Depth Discovery and Planning

We conducted stakeholder interviews across VELUX's regional teams and mapped the complex requirements for 15 different HubSpot portals. Our team developed a custom integration architecture that could intelligently route contacts based on IP geolocation while maintaining data consistency across all regional environments.

 

2. Intelligent Contact Distribution System

We built a sophisticated routing system that automatically distributed contacts from the Daylight app to the correct HubSpot portal based on their geographic location. The system included custom field mapping to ensure accurate data translation across all regional portals while maintaining VELUX's specific data requirements.

 

3. Automated Workflow Integration

Our team created dynamic workflow enrollment logic that automatically placed contacts into region-specific nurturing sequences based on their app interactions. Each portal received contacts with appropriate engagement history, enabling immediate and relevant follow-up communications tailored to regional market needs.

 

4. Pilot Launch and Scale Deployment

We started with France and Italy as pilot countries to validate the integration architecture and optimize performance. After one successful year of operation, we refined the solution and systematically deployed it to all remaining regional portals, ensuring consistent functionality across all markets.

digital transformation

Custom Multi-Portal Integration Architecture

We developed a unique contact distribution system specifically designed for VELUX's complex organizational structure. The solution intelligently routes customer data from a single AR app to 15 different HubSpot portals while maintaining complete data integrity and regional customization.

 

  1. Intelligent Geographic Routing: Automatically determines the correct regional portal based on customer IP location, ensuring local teams receive relevant prospects without manual intervention.

  2. Dynamic Workflow Assignment: Analyzes customer app interactions to trigger appropriate regional follow-up sequences, maximizing engagement relevance and conversion potential.

  3. Scalable Portal Management: Provides a framework that easily accommodates new regional portals as VELUX expands into additional markets or restructures operations.

 

This architecture solved VELUX's unique challenge of maintaining centralized innovation while enabling decentralized regional execution, allowing them to focus on product development while ensuring optimal customer engagement across all markets.

Main Results

VELUX successfully transformed their innovative AR app from a standalone tool into a powerful lead generation engine that seamlessly feeds qualified prospects to the right regional teams. The integration now automatically processes customer data from across Europe and the U.S., ensuring no valuable leads are lost and every interaction receives appropriate regional follow-up.

velux AR app
The Impact

What Success Looks Like

Fast and Professional. Very happy with the cooporation with Elixir around HubSpot.Dedicated and skilled team with a pro-active approachwhen solving problems and securing progress
Melchior Jensen, T. Velux
velux logo
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