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Privacy Policy

1. Data Controller

Elixir Solutions SRL is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Contact Details:

  • Address: Prinsenstraat 8/10, 1000 Brussel
  • Email: privacy@elixir-solutions.net

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, company name
  • Technical Data: IP address, browser type, operating system, referral source, website usage behavior
  • Communication Data: Messages and inquiries sent via contact forms or email
  • Recruitment Data: CVs, cover letters, interview notes, and other information provided during recruitment
  • Marketing and Profiling Data: Information gathered through behavioral tracking tools and CRM profiling features

Data may be collected directly from you or automatically through cookies and similar technologies.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: e.g., when you subscribe to newsletters or accept marketing cookies
  • Contractual Necessity: e.g., to provide services you request or respond to your inquiries
  • Legal Obligation: e.g., for compliance with applicable law
  • Legitimate Interests: e.g., to improve our services, secure our website, conduct analytics, or carry out B2B marketing

4. How We Use Your Information

Your personal data may be used for the following purposes:

  • To respond to inquiries and provide customer support
  • To process transactions and provide services
  • To send newsletters or marketing communications (with your consent)
  • To improve our website and services
  • To assess and manage job applications
  • To comply with legal obligations or enforce our rights
  • To perform lead scoring, user segmentation, and marketing campaign personalization through profiling and analytics tools

5. Sharing of Data

We may share your data with:

  • Service Providers: including HubSpot for CRM and marketing automation, web hosting providers, analytics and support platforms
  • Behavioral Tracking Tools: including Google Ads, Facebook Pixel, and LinkedIn Insight Tag for performance measurement and ad targeting
  • Legal Authorities: if required by applicable law or in response to legal requests
  • Third Parties: when you have given your explicit consent

All third-party processors are subject to contractual obligations under Data Processing Agreements to ensure compliance with applicable data protection laws.

If your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand visitor behavior
  • Customize and improve user experience
  • Measure website traffic and performance
  • Support advertising and remarketing campaigns

We use HubSpot cookies to analyze how users interact with our site and support marketing communications. We may also use cookies from third-party services such as Google Ads, LinkedIn, and Facebook.

You can manage your cookie preferences via our Cookie Banner or through your browser settings. For full details on cookies used, see: HubSpot Cookie Information.

7. Data Retention

We retain your data only as long as necessary for the purposes described:

  • Customer data: Retained for the duration of the business relationship plus 5 years
  • Job applicants: Retained for 2 years after the end of the hiring process unless extended with consent
  • Marketing consent and preferences: Retained for 5 years after the last user interaction or until you withdraw consent

8. Your Rights

You have the following rights under GDPR:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to erasure ('right to be forgotten')
  • Right to restrict or object to processing, including profiling
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@elixir-solutions.net or submit a request via our Data Privacy Request Form.

9. Security Measures

We take appropriate technical and organizational measures to safeguard your data, including:

  • Data encryption in transit and at rest
  • Role-based access control
  • Regular security reviews and audits
  • Use of secure infrastructure and access management protocols

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we may have collected such information, please contact us to request removal.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be announced via our website or direct communication. The effective date will be updated accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

By using our website, you consent to this Privacy Policy and our Terms and Conditions.

Last Revised: 2025-06-03